Team Handbook

Mission

Omni House gives creative people a physical home + operational backbone so they can do their best work and reach audiences they couldn't reach alone.

Vision

A network of creative spaces where the membership IS the network — members find collaborators, audiences find members, and the venue compounds value for everyone who walks through.

What this means day-to-day

• Every event should make members more visible, not less.
• Every space upgrade should reduce the friction of making things.
• Every system should compound — what we build today makes next month easier.
• Audience targetability matters — build for “who exactly is this for,” not generic reach.

What we are NOT

• Not a co-working space — we're a creative production house.
• Not a venue-for-rent — we're a curated community that happens to have a space.
• Not a startup chasing 10x — we're building a sustainable creative business.

Origin

Endless River Studios was the production company. Omni House emerged from the realization that the people working with us needed somewhere to BE — a creative home, not just a project office.

Priority stack (load-bearing)

• Sponsors
• Grants
• App / web
• Events
• Packages
• Space
• Finance

Hard deadlines

• Jun 5 2026 — Game Night ticketed pilot via CLYX.
• End of Jun 2026 — runway crunch. Time-to-cash matters.

Not on the roadmap

• New product lines (Talent Scout parked).
• Rewrites or framework swaps (Base44 retained).

How we talk to each other

• Direct over polite. Say the thing.
• Receipts before opinion. Show the data, then say what you think.
• Ship over plan. Working event / working code beats a polished deck.

How we work

• Own your lane end-to-end — take a responsibility, it's yours through completion.
• Roadblocks become tasks, not silent failures.
• Treat the house like you own it — leave every space better than you found it.

What we don't do

• Don't fabricate metrics, partnerships, or quotes.
• Don't post on Omni House socials without going through the trusted-send lane.
• Don't blur ownership: Notion = back office, GHL = sales, App = product, Stripe = billing truth.

Response time norms

• Internal Discord: same day ideal, 24hr max.
• Customer-facing: 4hr ideal, 24hr max.

How conflict gets resolved

• 1:1 first — talk to the person directly before anyone else hears about it.
• Doesn't resolve → bring in your supervisor. Supervisor escalates to Slowsie for money, conduct, or a member.
• Conduct that crosses a line (harassment, theft, endangering people or the space) skips the ladder — straight to Slowsie, immediately.
• Default posture is graduated: conversation → written warning → removal.

Time off

• Contractors: invoice for time worked; no PTO accrual.
• Work-trade: shift-by-shift; missed shifts forfeit credits.
• Everyone: 48-hr notice for planned days off; same-day for emergencies (text Slowsie + supervisor).

Communication channels

Conduct

• Treat members, vendors, partners, and crew with the same baseline respect.
• Confidentiality: anything seen inside Omni House (member data, financials, deals) stays inside.
• Disclose any side-work that overlaps Omni House clients/vendors before taking it.

Money

• Comp lives in your signed contract + role brief, not the handbook.
• No personal-card spending without pre-approval; if you must, save the receipt + log it immediately.

Safety

• Lockup + emergency contacts: see the SOPs.
• Incident reporting: log within 12 hours.

Grounds for parting ways

The day-7 and day-30 reviews are the scheduled off-ramps. These end it sooner:

• No-shows / chronic no-follow-through on assigned work.
• Conduct breaches — harassment, theft, endangering people or the space, breaking confidentiality.
• Repeated standards violations after a written warning.

Default is graduated — conversation → written warning → part ways. Serious conduct skips to removal. Nothing at a review should be a surprise: if it's heading that way, you've already heard it once.

Who do I ask about X?

What's my app login?

Sign in at omnihouse.app with an email magic link — no password.

How do I post on Omni House socials?

You don't. Public comms go through the trusted-send lane — submit ideas to Slowsie or the content lead.

What if I break something?

Tell your supervisor first. Don't hide it. Log it within 12 hours. Most breakage is cheap; the cover-up is what hurts.