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Omni House

Privacy Policy

Last updated: April 28, 2026

1. Introduction

Omni House, LLC ("we," "us," or "our") operates the Omni House member portal and website located at omnihouse.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number
  • Date of birth and Instagram/website links (for membership applications)
  • Payment and billing information processed via Stripe
  • Profile photos and display names you upload
  • Booking history and studio usage data
  • Referral codes and referral activity
  • Messages or inquiries you send us

3. How We Use Your Information

  • To manage your membership and process payments
  • To facilitate studio bookings and gear rentals
  • To administer our referral program and issue commissions
  • To send transactional emails (booking confirmations, reminders, renewal notices)
  • To communicate announcements and community updates
  • To improve our services and member experience
  • To comply with legal obligations

4. Payment Processing

All payment transactions are processed by Stripe. We do not store your full credit card numbers on our servers. Stripe's privacy policy is available at stripe.com/privacy. For referral program payouts, we collect the information required by Stripe to facilitate transfers, which may include your name, email, and tax information.

5. Referral Program

If you participate in our referral program, we collect and share limited information with Stripe to process commission payouts. This may include your name, email address, and payout amount. You consent to this sharing by opting into the referral program.

6. Information Sharing

We do not sell your personal information. We may share your information with:

  • Stripe — for payment processing and referral payouts
  • Notion — for internal team management and CRM purposes
  • Google Calendar — to sync studio bookings
  • Service providers who assist us in operating our platform
  • Law enforcement or government authorities when required by law

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and data by contacting us. Certain information may be retained for legal or financial compliance purposes.

8. Data Security Practices

We take reasonable administrative, technical, and physical safeguards to protect the personal information we hold. These include: encryption of data in transit using TLS/HTTPS for all traffic to and from omnihouse.app; storage of payment information solely with Stripe (we do not retain full card numbers on our servers); role-based access controls limiting member and operational data to authorized staff and contractors who need it; secure authentication with strong passwords and session management for the member portal; routine review of integrations and third-party processors (Stripe, Notion, Google Calendar) for compliance with their published security standards; and prompt patching of dependencies in our application stack. No method of transmission or storage is 100% secure, but we work to apply industry-standard practices and will notify affected members of any confirmed breach involving personal information as required by applicable law.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of non-transactional communications

To exercise these rights, contact us at slowsie@omnihouse.app.

10. SMS / Text Messaging

By providing your phone number and opting in via our website forms (Intake Form, Membership Application, Tour Booking, Event Activations), you consent to receive recurring SMS text messages from Omni House, LLC, including event invitations, member updates, booking confirmations, and announcements. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, HELP for help. We do not share your phone number or SMS opt-in data with third parties or affiliates for marketing purposes. Carriers are not liable for delayed or undelivered messages. Consent to receive SMS is not a condition of any purchase.

11. Cookies

Our platform may use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookies through your browser settings.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify members of material changes via email or an in-app announcement. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

Omni House, LLC

101 E 17th St, Los Angeles, CA

slowsie@omnihouse.app

omnihouse.app